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CHELSEA PIERS FITNESS MEMBERS

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Please review some of our Frequently Asked Questions below:

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Log in with the email address you have on file with us. If logging in for the first time, or if you've forgotten your password, click on "forgot password" and follow the prompts to reset it and log in.

How do I log into my membership account online?

<div class="gn-content">
<p class="lead--large text-black-100 py-2">Members may freeze their memberships for a period of thirty (30), sixty (60) or ninety (90) consecutive days. For members who are billed monthly, Chelsea Piers requires a minimum of three (3) days advance notice to process your request. Freezes start and end on the 1st of the month.</p>
<p class="lead--large text-black-100 py-2">In order to stop your billing cycle for the month that your freeze is scheduled to start, requests must be received no later than the 28th of the prior month. Your billing cycle will automatically resume after the end of your freeze.</p>
<p class="lead--large text-black-100 py-2">Fill out our freeze form or speak to a representative at the front desk of your club for more information.</p>

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<a class="label--bold btn btn--cobalt" style="color: #ffffff;" href="https://fitness.chelseapiers.com/membership-freeze-request-form" target="_blank" rel="noreferrer noopener">Freeze Form</a>

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<p class="lead--large text-black-100 py-2">If you wish to come off freeze earlier than intended, simply fill out an Early Reactivation Form at the Front Desk or online indicating you would like to do so and your monthly dues will be prorated accordingly. Members on Freeze may not access the gym. This includes any use of Guest or Day passes.</p>

</div>
<a class="label--bold btn btn--cobalt" style="color: #ffffff;" href="https://fitness.chelseapiers.com/early-reactivation-request-form" target="_blank" rel="noreferrer noopener">Reactivation Form</a>

All Chelsea Piers Fitness monthly billing is processed by Electronic Funds Transfer (EFT). Billing runs on the first of the month. You will see the charge on your statement within 3-5 business days. For more information, please reach out to our member services team: 

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<p class="lead--large text-black-100 py-2">You may cancel in club with our member services team, or fill out our cancellation form.  However, if you are going on an extended vacation or unable to use the club for a brief period, we recommend that you freeze your membership, instead of cancelling.
</p>
<p class="lead--large text-black-100 py-2">Our membership team would be happy to assist you in reactivating your membership. You can speak to them in person at your local club or reach out to them here.
</p>

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<a class="label--bold btn btn--cobalt" style="color: #ffffff;" href="https://fitness.chelseapiers.com/early-reactivation-request-form" target="_blank" rel="noreferrer noopener">Reactivation Form</a>

How do I cancel or reactivate my membership? 

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<div class="gn-content">
<p class="lead--large text-black-100 py-2">Love the club? Share Chelsea Piers Fitness with your friends and co-workers and earn a $100 in-club credit on your account.
</p>
<p class="lead--large text-black-100 py-2">You can make a referral by either contacting your Membership Consultant, use the Chelsea Piers Fitness App, or click here. <insert form>
</p>

</div>
<a class="label--bold btn btn--cobalt" style="color: #ffffff;" href="https://forms.chelseapiers.com/contact/cpf-guest/?pt=AppReferral" target="_blank" rel="noreferrer noopener">Referral Form</a>

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<p class="lead--large text-black-100 py-2">Build a bank of in-club credits and take full advantage of all the extra services available to our members, including:</p>

<ul>
 	<li>Personal Training</li>
 	<li>Paid Programming Pilates Sessions</li>
 	<li>Paid Programming Rock Wall Lessons (Chelsea)</li>
 	<li>Massage Services</li>
 	<li>Training Club Fees</li>
 	<li>Guest Day Passes</li>
 	<li>Locker rental</li>
 	<li>Merchandise</li>
 	<li>Babysitting Services</li>
</ul>
<p class="lead--large text-black-100 py-2">Some Exclusions Apply:</p>

<ul>
 	<li>Membership dues</li>
 	<li>In-club cafe</li>
</ul>
<p class="lead--large text-black-100 py-2">Once your referral joins the club, you will receive your referral credit within two billing cycles.</p>

</div>

Members are invited to share their club with friends, family, and associates. Members may either (a) use a complimentary Guest Pass for their guest or (b) purchase a Day Pass for their guest.

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<p class="lead--large text-black-100 py-2">Members are given six (6) guest passes on their account for use each year of membership. Please see following Guest Pass guidelines:</p>

<ul>
 	<li>Guest passes are valid for 12 months and do not roll over.</li>
 	<li>Guest passes are non-transferable.</li>
 	<li>Guests must be accompanied by the member when entering the club.</li>
 	<li>Guests must be at least 16 years of age, provide a valid photo ID and fill out a Guest Liability Waiver upon entering the club.</li>
 	<li>Members always have first priority to access classes over guests.</li>
 	<li>Guest hours may vary by season.</li>
</ul>
</div>

Space permitting, guests are welcomed to join group fitness classes. Please note that guests may not book group fitness classes ahead of time. 

Can my guest take a group fitness class with me? 

<div class="gn-content">
<p class="lead--large text-black-100 py-2">Day passes are available for purchase at the front desk. Our Day Pass rate is $60 per person at our NYC clubs, except for at our Flagship Chelsea club where day passes are $100 per person. Please note that our Chelsea pool will be closed for renovations from estimated May 28-September 1, 2024. </p>

</div>
<ul>
 	<li>Non-members may purchase a day pass to use the club for the day.</li>
 	<li>Day passes purchased at the Front Desk can be redeemed during regular club hours.</li>
 	<li>Day Pass users must be at least 16 years of age, provide a valid photo ID and fill out a Guest Waiver upon entering the club.</li>
</ul>

Members must book classes, either on the app or online, as well as check in to class upon arrival. Registration starts 25-hours prior to class, and up to 30 minutes prior to scheduled class start.

Classes close 5 minutes after start time. Late arrivals will not be admitted into class because it is a distraction to the teacher and members. If you arrive 5 minutes or more after the class start time, your attendance will not be counted and will be considered a no show.

Members may cancel their reservation in a group fitness class up to 1-hour prior to scheduled class start. In the event of an emergency, members may contact the hospitality desk and request that their reservation be cancelled. In such situations, a late cancellation that is properly communicated to management may be waived on a case-by-case basis.

Due to capacity restrictions and interest in group fitness classes, members are expected to show up to classes they have reserved. If a member does not show up for a class and chooses not to follow the cancellation policy outlined above, the member will receive a strike on their account. On the third strike, the member will be penalized and locked out of booking classes in the app for 7 days. Please note that arriving to class 5 minutes or more after the class start time counts as a no show.

What happens if I miss a class that I was registered for? 

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<p class="lead--large text-black-100 py-2">If a member would like to take a class but missed the 30-minute booking window, they may request that the hospitality desk add them to the class roster, space permitting.</p>
<p class="lead--large text-black-100 py-2">Unregistered walk-ins will also be accepted into class at the scheduled start time if space permits, and will be added to the class roster or wait list in the order in which they arrive.</p>

</div>

Can I walk-in to a class without registering ahead of time? 

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<p class="lead--large text-black-100 py-2">If a class is full, a member may sign up for the waitlist. The waitlist will be limited to five (5) members. Once the waitlist is full, the app and online schedule will no longer offer the option to register for class. If the waitlist is also full, a member is welcome to attempt to get into class as a walk-in at scheduled class time.</p>
<p class="lead--large text-black-100 py-2">Class spots will be relinquished to wait-listed members in three ways:</p>

</div>
<ol>
 	<li>When a member with a secured spot in class cancels their registration more than 1-hour prior to class time. In this case, the first member on the waitlist will automatically receive a confirmed spot in class.</li>
 	<li>When a member with a secured spot is removed from class within 1-hour prior to class time. In this case, all members on the waitlist will be notified via email that a spot is available in class and any member may go to the app and secure the spot. [Note: this policy is in place due to the fact that a member cannot cancel their registration without penalty within 1 hour of class. Because it is a firm commitment to attend class, no member will ever be automatically added to a class roster within the late-cancellation window.]</li>
 	<li>When a member fails to show up for class at the scheduled class start time. In this case, members will be let into class in the order they registered for the waitlist and arrived.</li>
</ol>

What does it mean if I'm on the waitlist for a class?

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<p class="lead--large text-black-100 py-2">If you would like to visit a club that is not a part of your membership package, you can purchase a Day Pass at the Front Desk.</p>
<p class="lead--large text-black-100 py-2">Day passes are available for purchase at the front desk. Our Day Pass rate is $60 per person at all of our NYC clubs, and $100 per person from May-September at our Flagship Chelsea Club.</p>
<p class="lead--large text-black-100 py-2">Non-members may purchase a day pass to use the club for the day.</p>
<p class="lead--large text-black-100 py-2">Day passes purchased at the Front Desk can be redeemed during regular club hours.</p>
<p class="lead--large text-black-100 py-2">Day Pass users must be at least 16 years of age, provide a valid photo ID and fill out a Guest Waiver upon entering the club.</p>

</div>

Can I visit a club that I don't have access to? 

Day lockers are available for member use. You may lock your belongings with a unique code. Please note that belongings may not be left overnight in a day lockers. Members may also rent on a monthly basis. Stop by the Front Desk for more information or to submit your completed rental agreement form. 

Can I use a locker to store my belongings at the club? 

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<p class="lead--large text-black-100 py-2">Massages are available at our Chelsea and Downtown Brooklyn clubs. Please fill out and submit the following online request form and a member of our team will get back to you within 48 hours. Please note that appointments are not confirmed until you hear from a member of our team.  </p>

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<a class="label--bold btn btn--cobalt" style="color: #ffffff;" href="https://fitness.chelseapiers.com/massage-appointment-request-form" target="_blank" rel="noreferrer noopener">Massage Request Form</a>



<p>Members have access to the Chelsea Piers Fitness member app, where they can research and book classes, register for exclusive member events, make purchases and manage their account, and more.</p>


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